When you purchase RescueRigger, you receive a "license key."  Your license key is displayed on the screen immediately after placing your order and it is emailed to you.

The first time you run RescueRigger, you are prompted to enter your license key. You must be connected to the Internet the first time you run RescueRigger so your license key can be verified. You only need to enter the key the first time you run RescueRigger. 

This process "activates" RescueRigger so it can be used on your computer. You should not share your license key with others or you will not be able to activate RescueRigger. You may not redistribute license keys per the license agreement.

If you purchase multiple copies of RescueRigger, your license key will permit the software to be installed multiple times.

Moving RescueRigger to a New Computer
To move RescueRigger to another computer, choose Unlicense RescueRigger from RescueRigger's Help menu. This "deactivates" RescueRigger over the Internet so your license key can be reused. For example, if you purchase a new computer, you can unlicense RescueRigger from your old computer and then reuse your license key on your new computer. To download and install RescueRigger on your new computer, click here. For assistance with your license key, please contact us.

Unlicensing RescueRigger deactivates it, but it does not remove RescueRigger from your computer. To remove RescueRigger after you unlicense it, choose Start, Settings, Control Panel, and Add or Remove Programs.
 
License Key Troubleshooting
  • Make sure you are connected to the Internet before entering your license key. If RescueRigger reports that you are not connected to the Internet and you are sure you are connected, try temporarily disabling your firewall and/or virus protection software. If RescueRigger continues to display a message saying that you are not connected to the Internet, please contact us (be sure to tell us the message that is displayed by RescueRigger).
  • If a message states that "RescueRigger has been installed the maximum number of times" your license key has already been used. You can contact us to request that another installation be added to your license key. Be sure to include the email address you used when you purchased RescueRigger and provide a brief explanation of why you need an additional installation.
  • If you misplace your license key, contact us so we can send it to you. Please be sure to include any information that will help us find you in our database (e.g., the email address you used when you first ordered the software, your billing phone number, etc.).

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